FettlrEverything agencies ask, answered plainly.
If something isn't covered here, ask us directly.
The product
Does it work with our inventory format?
It reads the finished PDF, whichever platform produced it, and keeps reference numbers and wording exactly as written. If a document can't be parsed cleanly, you're told before anyone walks a property.
We already use an inventory platform. Doesn't that cover this?
That produces the check-in document. Fettlr structures the check-in review, the tenancy log and the check-out response against it, whichever platform wrote it originally.
How long does a check-in review or check-out take?
About as long as reviewing the document already takes. The difference is what comes out the other end - a complete, referenced record instead of a folder of photos.
What if the tenant doesn't complete the check-out?
You can complete the capture yourselves, forward it to a clerk to finish in the app, or upload a clerk's finished PDF instead. Nothing blocks the tenancy from closing.
How long does a tenant have to raise check-in disputes?
Seven days by default, and you can change that. Nothing raised in the window means the schedule stands, the same as it works with a paper report today.
What if an item can't be reached or photographed?
It's recorded as not inspected, with a reason, and shown that way in the summary - a gap shown as a gap, not quietly left out.
Your position
Isn't this taking the tenant's side against our landlord?
Evidence has no side. A tenant with a proper record accepts a fair deduction quickly, because they can see it's fair. One with nothing argues about everything.
The landlord's position is unchanged either way. What changes is how long it takes and how much of your team's time it costs.
Do we see the report before it's shared?
Yes. You trigger the check-out and set the window. The combined report, check-in, disputes, tenancy log and check-out together, comes to you to review and approve before it's shared or signed.
What if the record contradicts our clerk's report?
You'd rather know at check-in, when it costs nothing to correct, than at adjudication, when it costs a claim.
Are we liable if a deduction later fails?
Fettlr is a record-keeping tool. It doesn't decide whether a deduction is reasonable. Where liability sits between agent, landlord and scheme is unchanged by using it.
Do we take on a data protection obligation?
You trigger and review the process, but each stage is compiled by whoever completes it - usually the tenant, at check-in review and check-out. We'll walk through the specifics with your compliance lead before you start.
Can we require tenants to use it?
Offer it, don't require it. A tenant should never be told that declining leaves them worse off, because it doesn't - the burden of proving a deduction sits with the landlord either way.
Commercials and setup
What does it cost?
Charged per property under management, not per seat, with the rate falling as portfolio size rises. Your first 60 days are free.
How long does setup take?
Nothing to install and no integration to build. Your first property can run the same day.
Is there a contract or minimum term?
No minimum term, no notice period, no setup fee.
Who is behind it?
Fettlr is early and built by a small team, which means direct access to the person who wrote it and real influence over what gets built next.
Still have a question?
The people who run tenancies every day know things we don't. Twenty minutes of that is worth more to us than a sale.